GB5 INVESTIGATION CONTINUES!
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http://www.cbstv2.com/Global/story.asp?s=7463249
CBS 2 Investigation Continues Into Alledged Shutter Scam
Posted: Dec 6, 2007 05:41 PM PST
Updated: Dec 6, 2007 05:48 PM PST
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News Video: CBS 2 Investigation Continues Into Alledged Shutter Scam
By Dan Ball
CBS 2 News
Several people in the Valley contacted CBS 2 in September about "Rebekah's Window Solutions", reportedly scamming them out of thousands of dollars. At that time, CBS 2 contacted the owner of the company, Isaac Guiterrez, he told us that he planned on paying back every person who didn't receive their shutters, but that never happened.
Several home owners in Indio showed CBS 2 receipts for checks and invoices for work that was never completed by Rebekah's Window Solutions. After repeated failed attempts to contact Isaac Gutirrez, he contacted CBS 2 by email and phone. He claimed that he had experienced a hardship and that he fully intended on repaying every client. In fact, Gutierrez told several clients and CBS 2 that he would repay the debt with in 30 days, but when 30 days had passed he asked his clients for another month.
Now nearly 3 months later, no debts have been repayed and Gutierrez is no where to be found. The email address he gave CBS 2 has been cancelled, along with several phone numbers he told clients to use to contact him.
His neighbors on San Bernadino Street in Redlands say they have seen him coming and going just in the past few days, but once again CBS 2 was not able to track him down. Though in a parked car in Gutierrez's driveway, there was a letter from the Home Depot addressed to Rebekah's Window Solutions, care of Isaac Gutierrez.
Now since our first broadcast more than a half a dozen people have come forward, claiming that they were scammed by Isaac Gutierrez and Rebekah's Window Solutions. In all, over $20,000 dollars has not been returned.
If you believe you have been scammed by someone, we want to hear from you. Send us an email at
info@cbstv2.com. Also call local authorities and make a police report.
Tips from the Better Business Bureau:
Obtain bids from several different companies. Be sure you are comparing the
same type and quality of the product.
Check the Reliability of the company with the Better Business Bureau at LaBBB.org or by
calling (909) 825-7280.
Obtain recent references and ask to see a portfolio. If the company has a
retail location you may want to visit it.
If the company is providing installation services, they may be required or
their installer may be required to be a licensed contractor. Verify
licensing with the California Contractor's State License Board at
CSLB.ca.gov or by calling 1-800-321-CSLB (2752).
Be sure to sign a contract which includes the name, street address (not just
a P.O. Box), and telephone number of the provider. The contract should
include a written description of the materials purchased, labor to be
charged, and payment and delivery terms.
If you purchased brand name materials, you should expect that they will be
identified as such upon delivery.
In general, if you signed this type of contract other than at the company's
principal place of business, such as your home, you have a three day
cancellation right.
For more information visit the Better Business Bureau website.
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