Thanks, I feel better. I just don't know what damage this other store owner will do. She thinks she is God's gift to men, but will probably die of skin cancer from the tanning salon. I'm sorry, that's probably ugly of me.
Oh, well....my daughter was crying, so they are fair game today!
Thanks, I feel better. I just don't know what damage this other store owner will do. She thinks she is God's gift to men, but will probably die of skin cancer from the tanning salon. I'm sorry, that's probably ugly of me.
Oh, well....my daughter was crying, so they are fair game today!
I understand what Renda's saying about word of mouth, but if they're that bad, folks around there probably know it anyway!
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I hate to see you frown. So wear a bag over your head until you cheer up!
I agree that your daughter should stick to her posted policy. Definitely.
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Psa 19:14 Let the words of my mouth, and the meditation of my heart, be acceptable in thy sight, O LORD, my strength, and my redeemer.
1Pe 5:6-7 Humble yourselves therefore under the mighty hand of God, that he may exalt you in due time: Casting all your care upon him; for he careth for you.
Tit 3:2 To speak evil of no man, to be no brawlers, but gentle, shewing all meekness unto all men.
Psa 51:10 Create in me a clean heart, O God; and renew a right spirit within me.
My daughter is carrying a particular brand of shoes. They have Swarovski crystals, silver medallions, etc. on them.
She has some on display in her store. They are around $160 per pair. You have to special order if you want something other than what she has in the store.
Her policy on "special orders" is that you get no refund.
A woman comes in and buys a pair, in-stock. She brings them back and decides the medallion is hurting the top of her foot. No other customer has made this comment about this type of shoe.
Soooo, she "special orders" another pair with a smaller medallion. When these come in she decides she doesn't like them and wants her money back.
My daughter tells her she can have in-store credit. The woman purchases a more expensive pair, brings those back, decides to get the pair that was previously "special ordered" and then brings them back wanting her money.
Her daughter owns a gift store in the strip where my daughter has her store. She complains to her daughter about it. My daughter asks the other store owner what she would do if someone ordered stationary from her and decided they didn't want it after it was printed. The girl says she would give them their money back because she wants to make the customer happy.
I think the woman should follow my daughter's store policy on "special orders" and get in-store credit and not her cash back.
These people are absolute snobs. I can't stand going into their store. Anyway, my daughter was crying, but had to hang up for a customer coming in.
Any comments? What do you think would be the best thing to do? It's touchy because they both operate in the same shopping strip.
Follow store policy. If she needs to get a higher manager on board then do it. Many people are professional exchangers and they wear something once and want a refund...especially those 'snobby' women.
Tell your daughter to get a stiff upper lip, look the woman in the eye and give her an in-store credit. I worked retail for 30+ years and there are things you don't bring back...shoes, underwear, make-up, and jewelry!
I'm sorry, that's probably ugly of me.
I'll call her and remind her of this.
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