Ladies, question on business ethics

[Pressing-On]

Originally Posted by Scott Hutchinson

How kind of your daughter,she takes after mom I see.

You are too sweet. Keep wearing those glasses, by brother!

I am very sweet, until I am not. Ask my husband yesterday. He tried to pull the ignore on me and it back fired. I said, "I can play this game longer than you can."

[Theresa]

Originally Posted by Pressing-On

It's a spa if we bring all the supplies for a makeover. I saw a grater, at the store, for dead skin on your feet. Wonder if that hurts? I can't remember what it was called.

PedEgg?

and if so, it's fabulous...doesnt hurt and works like a charm

[Esther]

Originally Posted by Pressing-On

Ferd likes - scratch that - LOVES pulling pony tails. He thrives on it!!!

Yep, and I grew up with TWO brothers just like that.

[HappyTown]

Originally Posted by Pressing-On

My daughter is carrying a particular brand of shoes. They have Swarovski crystals, silver medallions, etc. on them.

She has some on display in her store. They are around $160 per pair. You have to special order if you want something other than what she has in the store.

Her policy on "special orders" is that you get no refund.

A woman comes in and buys a pair, in-stock. She brings them back and decides the medallion is hurting the top of her foot. No other customer has made this comment about this type of shoe.

Soooo, she "special orders" another pair with a smaller medallion. When these come in she decides she doesn't like them and wants her money back.

My daughter tells her she can have in-store credit. The woman purchases a more expensive pair, brings those back, decides to get the pair that was previously "special ordered" and then brings them back wanting her money.

Her daughter owns a gift store in the strip where my daughter has her store. She complains to her daughter about it. My daughter asks the other store owner what she would do if someone ordered stationary from her and decided they didn't want it after it was printed. The girl says she would give them their money back because she wants to make the customer happy.

I think the woman should follow my daughter's store policy on "special orders" and get in-store credit and not her cash back.

These people are absolute snobs. I can't stand going into their store. Anyway, my daughter was crying, but had to hang up for a customer coming in.

Any comments? What do you think would be the best thing to do? It's touchy because they both operate in the same shopping strip.

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Here are store policies, to cover our cost.

Cancellations - Order cancellations are subject to a $30 cancellation fee and processing fees (3%) and any shipping charges we may have incurred (including the "free shipping" we've paid if we've already shipped any products).