Her formula was showing how many calls per hour she was getting - 4.3 calls per hour, but she thought it was telling she was on the phone for 4.3 hours.
My boss has been doing an analysis for YEARS WRONG!!!!!!! I just found the error.
She had reported the lady spend 4.3 HOURS on the phone per day??????????????????
I figured a little over half an hour per day?
What kind of analysis?
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"God, send me anywhere, only go with me. Lay any burden on me, only sustain me. And sever any tie in my heart except the tie that binds my heart to Yours."
--David Livingstone
"To see no being, not God’s or any, but you also go thither,
To see no possession but you may possess it—enjoying all without labor or purchase—
abstracting the feast, yet not abstracting one particle of it;…."
--Walt Whitman, Leaves of Grass, Song of the Open Road
Her formula was showing how many calls per hour she was getting - 4.3 calls per hour, but she thought it was telling she was on the phone for 4.3 hours.
She has the Masters Degree!
LOL!!!!
A Masters Degree is not a sign of genius.
__________________
"God, send me anywhere, only go with me. Lay any burden on me, only sustain me. And sever any tie in my heart except the tie that binds my heart to Yours."
--David Livingstone
"To see no being, not God’s or any, but you also go thither,
To see no possession but you may possess it—enjoying all without labor or purchase—
abstracting the feast, yet not abstracting one particle of it;…."
--Walt Whitman, Leaves of Grass, Song of the Open Road
How much time an assistant spends handling phone calls per day. She's used the report to support hiring more admins in departments or actually reprimanding assistants that spend too much time on the phone and it's been inaccurate all these years.
How much time an assistant spends handling phone calls per day. She's used the report to support hiring more admins in departments or actually reprimanding assistants that spend too much time on the phone and it's been inaccurate all these years.
Heads will roll!!
__________________
Hebrews 13:23 Know ye that our brother Timothy is set at liberty
1547 divided by 45 days of work = 34.3 calls a day
34.3 divided by 8 hrs = 4.2 calls and hour
4.2 divided by 60 minuets = 14.28 minuets per call
You were good until step 3.
4.2 calls per hour is simply 4.2 minutes per hour on the phone.
__________________
"God, send me anywhere, only go with me. Lay any burden on me, only sustain me. And sever any tie in my heart except the tie that binds my heart to Yours."
--David Livingstone
"To see no being, not God’s or any, but you also go thither,
To see no possession but you may possess it—enjoying all without labor or purchase—
abstracting the feast, yet not abstracting one particle of it;…."
--Walt Whitman, Leaves of Grass, Song of the Open Road
1547 divided by 45 days of work = 34.3 calls a day
34.3 divided by 8 hrs = 4.2 calls and hour
4.2 divided by 60 minuets = 14.28 minuets per call
That is correct.
However, she's saying that each call is only one minute, so she's trying to find out how much time those calls take per day (averaging only one minute per call)
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